Frequently Asked Questions

Where do you deliver cigarettes?

We deliver cigarettes to USA only.

Can I place the order by e-mail, live chat or phone?

It can only be done online.

How to place an order?

1. Register in our online cigarette store by clicking “Join!”
2. Choose the brand you wish to order from the brands list on the left (for example “Camel”)
3. Click “buy now” near the kind of cigarettes you wish to order (for example “Camel Blue”)
4. In case you need to order another item, click “Continue Shopping” button, but if you’re done and ready to complete the order – click “Proceed to Cart” button.
5. When you get to the Shopping Cart page, you’ll have to enter the Amount of cartons you wish to order (keeping in mind that 1 unit = 2 cartons).
6. After that you’ll have to click on Checkout and fill out the form on Shipping/Billing address page.
7. Once you do that and proceed with the payment – you’ll get to the payment page where your order will be completed.

How can I pay for the order?

We offer Credit Card payment option.

If you want to receive 10% discount you can also use one of the following methods to place your order online: International Money Transfer.

If you're interested in using one of the above mentioned methods - please contact our customer support.

Bit-coin online transfer: https://btc-e.com

How to place an order with Bitcoin:

You can buy Bitcoins at any Bitcoin exchange of your preference and then place the order on our website, choosing "Pay with Bitcoin" payment option.

You'll be transferred to the page with a QR code, which you'll need to scan to complete the order.The QR code contains the sum you'll need to pay as well as BTC wallet number and transaction label.

How long till I get the order?

Delivery usually takes 2-3 weeks (nevertheless, it may take up to 30 calendar days during holidays).

Where can I find information about my order?

To find all the details of your order you need to login to your account and go to the section “My Orders”

How can I cancel/delete order?

If you wish to cancel/delete order please contact our customer support team within 24 hours after the order is placed. Contact information can be found on the Contact Us page.

Will I have to pay any taxes?

No.

What is the maximum amount of cartons that fit in one package?

4 cartons of regular girth cigarettes and up to 7 cartons of super slims cigarettes.

What is the minimum amount of cartons that I can order?

2 cartons is the minimum amount of cartons that can be ordered on our web site.

What is the maximum amount of cartons that I can order?

You can order as much as you wish, but keep in mind that we can ship 12 cartons per week to one shipping address.
Therefore if you order 24 cartons and you want to get them all at once, you need to contact our customer support and provide one more shipping address (your friend’s, relative’s, the address of your work or PO Box address).